RootsPlus (rootsplus.in)
operated by Springmedx Pharma (Opc) Pvt. Ltd.

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This Delivery and Return Policy (“Policy”) governs the terms and conditions relating to shipment, delivery, return, replacement, cancellation, and refund of products purchased through the e-commerce platform rootsplus.in (“Website”).

This Website is owned and operated by Springmedx Pharma (“Company”, “We”, “Us”, “Our”). By accessing, browsing, or purchasing products from the Website, the user (“Customer”, “You”, “Your”) agrees to be legally bound by this Policy, along with the Terms & Conditions and Privacy Policy of the Website.

This Policy is drafted in compliance with:
    •    Consumer Protection Act, 2019
    •    Consumer Protection (E-Commerce) Rules, 2020
    •    Information Technology Act, 2000
    •    Applicable rules, regulations, and guidelines in force in India

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SCOPE OF PRODUCTS COVERED

This Policy applies to all products sold on the Website, including but not limited to:
    1.    Haircare
    2.    Skincare and cosmeceutical products
    3.    Wellness and personal care items

Important Disclaimer:
Due to the nature of Haircare and skincare products, special restrictions apply to returns, refunds, and cancellations to ensure hygiene, safety, and regulatory compliance.

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ORDER CONFIRMATION & PROCESSING

3.1 Orders placed on the Website shall be deemed confirmed only after:
    •    Successful payment authorization
    •    Order confirmation email/SMS is issued

3.2 The Company reserves the right to:
    •    Reject or cancel any order due to stock unavailability
    •    Cancel orders due to regulatory restrictions
    •    Cancel suspected fraudulent or bulk orders

3.3 Orders are processed within 24–72 business hours, excluding Sundays and public holidays.

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SHIPPING & DELIVERY POLICY

4.1 Delivery Coverage
The Company currently delivers across India through authorized third-party logistics partners.

4.2 Estimated Delivery Timeline
    •    Metro Cities: 3–5 business days
    •    Non-Metro / Remote Areas: 5–10 business days

Delivery timelines are indicative and may vary due to:
    •    Weather conditions
    •    Courier delays
    •    Government restrictions
    •    Force majeure events

4.3 Shipping Charges
    •    Shipping charges, if applicable, are displayed at checkout
    •    Free shipping offers are promotional and subject to change

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 DELIVERY CONFIRMATION & RESPONSIBILITY

5.1 Delivery is deemed complete when:
    •    Product is delivered to the address provided by the Customer
    •    Accepted by the Customer or any authorized recipient

5.2 The Company shall not be responsible for:
    •    Incorrect or incomplete address details
    •    Failed delivery attempts due to customer unavailability
    •    Delays caused by courier partners

5.3 Customers are advised to inspect packages at the time of delivery.

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 RETURN POLICY – GENERAL PRINCIPLES

Due to the sensitive nature of pharmaceuticals and skincare products:

Opened, used, damaged, or tampered products are NOT eligible for return.
 Returns are NOT accepted for buyer’s remorse.

Returns shall only be accepted under the following conditions:
    •    Product delivered is incorrect
    •    Product is physically damaged at delivery
    •    Product is expired at the time of delivery

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RETURN REQUEST TIMELINE & PROCEDURE

7.1 Return Request Window
All return requests must be raised within 1 (one) day (24 hours) from the date of delivery.

7.2 Return Request Process
Customers must
email:support@rootsplus.in

with
    •    Order ID
    •    Product name
    •    Clear images/videos of the product
    •    Reason for return

Requests raised after 24 hours shall be summarily rejected.

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INSPECTION, APPROVAL & REJECTION

8.1 All approved returns are subject to:
    •    Internal quality inspection
    •    Verification of evidence submitted

8.2 The Company reserves the absolute right to:
    •    Reject return requests without sufficient proof
    •    Reject if product is opened, used, or altered

8.3 Decision of the Company shall be final and binding.

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REFUND & REPLACEMENT POLICY

9.1 Refund Mode
    •    Refunds are processed to the original payment method only

9.2 Refund Timeline
    •    7–10 business days after approval

9.3 Replacement
    •    Replacement may be issued instead of refund, at Company discretion
    •    Subject to product availability

9.4 Non-Refundable Items
    •    Opened products
    •    Used products
    •    Products without original packaging

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LIMITATION OF LIABILITY & LEGAL JURISDICTION

10.1 The Company shall not be liable for:
    •    Adverse reactions due to misuse
    •    Delay caused by courier partners
    •    Force majeure events

 Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Courts at [Company Registered Location, India] shall have exclusive jurisdiction.

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CONTACT INFORMATION

 Website: https://rootsplus.in
 Email: support@rootsplus.in