SHIPPING & DELIVERY POLICY
RootsPlus – Operated by Springmedx Pharma (opc) Pvt. Ltd .
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This Shipping & Delivery Policy (“Policy”) governs the shipment, dispatch, and delivery of products purchased from rootsplus.in (“Website”), owned and operated by Springmedx Pharma (“Company”, “we”, “us”, or “our”).
By placing an order on the Website, the customer (“you”, “user”, or “buyer”) agrees to be bound by the terms and conditions set forth in this Policy, in addition to our Terms & Conditions, Privacy Policy, and Refund Policy.
This Policy is formulated in compliance with applicable Indian laws, including but not limited to:
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
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SERVICEABLE LOCATIONS
2.1 Domestic Shipping (India)
RootsPlus currently offers shipping services only within India. We do not ship internationally unless explicitly stated otherwise.
2.2 Serviceability Check
• Delivery availability depends on the PIN code entered at checkout.
• Some remote or restricted locations may not be serviceable.
• We reserve the right to cancel orders if delivery is not feasible to the provided address.
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3. PRODUCTS COVERED UNDER SHIPPING
The Website primarily sells:
• Haircare products
• Skincare and cosmetic products
• Wellness and personal care items
Certain products may be subject to additional shipping restrictions due to regulatory or safety requirements.
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ORDER PROCESSING TIME
4.1 Order Confirmation
• Orders are confirmed only after successful payment.
• Customers receive an order confirmation via email and/or SMS.
4.2 Processing Duration
• Orders are processed within 1–3 business days from the date of order confirmation.
• Business days exclude Sundays and public holidays.
4.3 Delay in Processing
Processing may be delayed due to:
• Product unavailability
• Regulatory compliance checks
• High order volumes
• Force majeure events
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SHIPPING METHODS & COURIER PARTNERS
5.1 Courier Selection
We partner with reputed third-party courier and logistics service providers to ensure safe and timely delivery.
Courier partner selection depends on:
• Delivery location
• Product type
• Shipping regulations
5.2 Mode of Transport
Products may be shipped via:
• Surface transport
• Air transport
• Hybrid logistics methods
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ESTIMATED DELIVERY TIME
6.1 Standard Delivery Timeline
Delivery timelines are estimated only and not guaranteed. Delays caused by courier partners, weather, strikes, or governmental restrictions are beyond our control.
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SHIPPING CHARGES
7.1 Standard Charges
• Shipping charges, if applicable, are displayed at checkout.
• Charges may vary based on weight, volume, and destination.
7.2 Free Shipping
The Company may offer free shipping on:
• Promotional campaigns
• Minimum order value thresholds
• Selected products
Such offers are subject to change without prior notice.
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PACKAGING & SAFETY
8.1 Secure Packaging
• All products are securely packaged to prevent damage.
• Tamper-proof packaging is used where required.
8.2 Temperature-Sensitive Products
For certain pharmaceutical or skincare products:
• Special packaging protocols may be followed.
• Delivery delays may occur to ensure product safety.
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DELIVERY ATTEMPTS
9.1 Number of Attempts
Courier partners typically make 2–3 delivery attempts.
9.2 Failed Delivery
An order may be returned to us if:
• Incorrect address provided
• Customer unavailable
• Refusal to accept delivery
Additional shipping charges may apply for re-dispatch.
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ADDRESS ACCURACY
Customers are solely responsible for providing:
• Correct delivery address
• Accurate PIN code
• Reachable contact number
RootsPlus shall not be liable for delays or losses arising due to incorrect information provided by the customer.
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11. PARTIAL SHIPMENTS
• Orders containing multiple products may be shipped separately.
• Partial shipments do not incur additional shipping charges unless stated otherwise.
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DAMAGED OR TAMPERED SHIPMENTS
12.1 At Time of Delivery
Customers are advised to:
• Check package condition before acceptance
• Refuse delivery if packaging appears damaged or tampered
12.2 Reporting
Any damage must be reported within 24 hours of delivery, along with:
• Photographs
• Order ID
• Description of damage
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13. DELIVERY CONFIRMATION
• Delivery confirmation is recorded based on courier partner data.
• Signature, OTP, or delivery scan may be used as proof of delivery.
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DELAYED OR LOST SHIPMENTS
14.1 Delays
RootsPlus will assist in tracking delayed shipments but is not responsible for courier delays beyond reasonable control.
14.2 Lost Packages
If a shipment is confirmed lost:
• Investigation will be initiated
• Resolution may include re-shipment or refund at our discretion
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REGULATORY COMPLIANCE FOR ROOTS PLUS
• Certain products may require prescription verification.
• Orders may be canceled if regulatory requirements are not fulfilled.
• Delivery may be restricted in some states due to local regulations.
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CHANGE OR CANCELLATION OF SHIPPING DETAILS
Once an order is shipped:
• Address changes are not permitted
• Cancellation requests may not be accepted
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FORCE MAJEURE
RootsPlus shall not be held liable for delays or failure in delivery due to events beyond reasonable control, including but not limited to:
• Natural disasters
• Pandemic restrictions
• Government actions
• Transportation strikes
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CUSTOMER SUPPORT
For shipping-related queries, customers may contact:
Email: support@rootsplus.in
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
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LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• Our liability is limited to the value of the order
• We are not liable for indirect or consequential damages
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POLICY MODIFICATIONS
Springmedx Pharma (Opc) Pvt. Ltd. reserves the right to modify this Shipping Policy at any time without prior notice. Updated policies will be effective upon posting on the Website.
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GOVERNING LAW & JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction over any disputes.
