Refund Policy

ELIGIBILITY FOR RETURNS & REFUNDS

2.1 Products Covered

This policy applies to all categories sold on RootsPlus.in, including but not limited to:
    •    Haircare
    •    Skincare & personal care products

2.2 Products NOT Eligible for Refund or Return

Refunds or returns will NOT be accepted in the following cases:
    •    Opened products
    •    Used products
    •    Partially used products
    •    Tampered packaging
    •    Missing original seals
    •    Products without original invoice
    •    Items returned after the allowed time window

Due to safety and hygiene regulations, used or opened items are strictly non-refundable and non-returnable.

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REFUND REQUEST TIME LIMIT

3.1 One-Day Refund Request Window

Customers must raise a refund or return request within 1 (one) day of delivery.

Requests made:
    •    After 24 hours of delivery, or
    •    Without valid proof of issue

will be automatically rejected.

3.2 Proof of Delivery Consideration

The delivery date recorded by our logistics partner will be considered final and binding.

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VALID REASONS FOR REFUND REQUEST

Refunds may only be considered under the following circumstances:
    1.    Product delivered is damaged
    2.    Product delivered is defective
    3.    Product delivered is expired
    4.    Wrong product delivered

All such claims must:
    •    Be raised within 1 day of delivery
    •    Include clear photos or videos of the product and packaging
    •    Include the invoice/order ID

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 NON-ACCEPTABLE REFUND CLAIMS

Refund requests will be rejected for:
    •    Change of mind
    •    Dislike of product
    •    Allergic reactions or side effects
    •    Incorrect product ordered by customer
    •    Delay caused by courier partners
    •    Minor packaging dents without product damage
    •    Personal expectations not matching product results

Haircare and skincare results vary by individual; such reasons are not grounds for refund.

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 REFUND REQUEST PROCESS

6.1 How to Request a Refund

Customers must email us at:

???? support@rootsplus.in

Include:
    •    Order ID
    •    Registered phone number
    •    Clear images/videos of product
    •    Reason for refund

6.2 Review & Approval
    •    All requests are reviewed within 3–5 business days
    •    Approval or rejection will be communicated via email
    •    RootsPlus / SpringMedx Pharma reserves the right to request additional evidence

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REFUND MODE & TIMELINE

7.1 Refund Method

Approved refunds will be processed through:
    •    Original payment method (UPI, card, net banking)
    •    Wallet (if applicable)

7.2 Refund Timeline

Once approved:
    •    Refund processing may take 7–10 working days
    •    Banks/payment gateways may take additional time

RootsPlus.in is not responsible for delays caused by banks or payment providers.

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RETURN PICKUP POLICY
    •    Return pickup will be arranged only after approval
    •    Products must be:
    •    Unused
    •    Unopened
    •    In original packaging
    •    If pickup fails due to customer unavailability, refund may be cancelled

Any returned product failing quality inspection will be rejected without refund.

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 CANCELLATION POLICY

9.1 Order Cancellation

Orders can be cancelled:
    •    Only before dispatch
    •    By contacting customer support immediately

Once dispatched:
    •    Cancellation is not allowed
    •    Return rules apply

9.2 Company-Initiated Cancellation

RootsPlus.in reserves the right to cancel orders due to:
    •    Stock unavailability
    •    Pricing errors
    •    Regulatory issues
    •    Suspected fraud

In such cases, a full refund will be issued.

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LEGAL DISCLAIMER & FINAL AUTHORITY
    •    SpringMedx Pharma reserves the right to:
    •    Modify this policy without prior notice
    •    Accept or reject refund requests at its sole discretion
    •    All disputes are subject to Indian laws
    •    Jurisdiction shall be Haridwar only

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CONTACT INFORMATION

RootsPlus.in
Operated by SpringMedx Pharma
 Email: support@rootsplus.in