Terms and Conditions
TERMS AND CONDITIONS
Operated by Springmedx Pharma (opc) private limited.
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INTRODUCTION & ACCEPTANCE OF TERMS
Welcome to www.rootsplus.in (“Website”). This Website is owned and operated by Springmedx Pharma (“Company”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, including browsing, purchasing products, and availing services offered through the Website.
By accessing, browsing, or using this Website in any manner, including but not limited to purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on the Website.
If you do not agree with these Terms, you must immediately discontinue use of the Website.
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ELIGIBILITY TO USE THE WEBSITE
2.1 You must be at least 18 years of age to use this Website and place orders.
2.2 By using this Website, you represent and warrant that:
• You are legally capable of entering into a binding contract under Indian law.
• The information provided by you is accurate, complete, and current.
• You are using the Website for lawful purposes only.
2.3 The Company reserves the right to refuse access, terminate accounts, or cancel orders if eligibility requirements are not met.
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NATURE OF PRODUCTS & DISCLAIMER
3.1 The Website offers hair care products, nutraceuticals, wellness and personal care, and skincare products.
3.2 No Medical Advice Disclaimer
All information provided on the Website is for general informational purposes only and is not intended to substitute professional medical advice, diagnosis, or treatment.
3.3 You should:
• Consult a qualified medical practitioner before using any pharmaceutical or healthcare product.
• Carefully read product labels, warnings, and directions before use.
3.4 The Company shall not be responsible for misuse, overuse, self-diagnosis, or self-medication.
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USER ACCOUNT & REGISTRATION
4.1 To place an order, you may be required to create an account by providing personal information such as name, contact number, email address, and delivery address.
4.2 You are responsible for:
• Maintaining the confidentiality of your account credentials.
• All activities conducted through your account.
4.3 The Company shall not be liable for any loss or damage arising from unauthorized use of your account.
4.4 We reserve the right to suspend or terminate accounts found to be:
• Providing false information
• Engaging in fraudulent activity
• Violating these Terms
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PRODUCT INFORMATION & AVAILABILITY
5.1 We make reasonable efforts to display accurate product descriptions, pricing, and images. However:
• Minor variations may occur due to manufacturing or packaging updates.
• Images are for illustrative purposes only.
5.2 Product availability is subject to stock.
5.3 We reserve the right to discontinue or modify products without prior notice.
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PRICING, PAYMENTS & TAXATION
6.1 All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as specified.
6.2 The Company reserves the right to change prices at any time without prior notice.
6.3 Payment methods may include:
• Debit Cards
• Credit Cards
• UPI
• Net Banking
• Other approved gateways
6.4 Orders will be processed only after successful payment authorization.
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ORDER ACCEPTANCE & CANCELLATION
7.1 Placing an order does not constitute acceptance.
7.2 The Company reserves the right to:
• Cancel orders due to pricing errors
• Cancel orders due to stock unavailability
• Cancel orders suspected of fraud or misuse
7.3 Customers may cancel orders only as per the Cancellation & Refund Policy displayed on the Website.
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SHIPPING & DELIVERY
8.1 Shipping timelines are estimates and may vary due to:
• Courier delays
• Force majeure events
• Regulatory restrictions
8.2 Risk of loss passes to the customer upon delivery.
8.3 Incorrect or incomplete addresses may lead to delayed or failed deliveries, for which the Company shall not be liable.
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REFUND & RETURN POLICY
9.1 Refunds and returns are governed strictly by the Refund Policy published on the Website.
9.2 Opened, used, or damaged Hair care and skincare products are non-returnable due to hygiene and safety regulations.
9.3 Refund requests must be raised within the specified timeframe mentioned in the Refund Policy.
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USER CONDUCT & PROHIBITED ACTIVITIES
You agree not to:
• Violate any applicable laws or regulations
• Upload malicious software or harmful code
• Misrepresent your identity
• Interfere with the Website’s security or functionality
• Use the Website for resale or commercial exploitation without authorization
Violation may result in account termination and legal action.
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INTELLECTUAL PROPERTY RIGHTS
11.1 All content on the Website, including:
• Logos
• Trademarks
• Text
• Graphics
• Images
• Software
are the exclusive property of Springmedx Pharma (opc) private limited.
11.2 Unauthorized use, reproduction, or distribution is strictly prohibited and may result in civil and criminal liability.
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THIRD-PARTY LINKS
12.1 The Website may contain links to third-party websites.
12.2 The Company does not control or endorse such websites and shall not be responsible for their content, policies, or practices.
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LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• The Company shall not be liable for indirect, incidental, or consequential damages.
• Liability, if any, shall be limited to the value of the product purchased.
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INDEMNIFICATION
You agree to indemnify and hold harmless the Company, its directors, officers, employees, and affiliates from any claims, losses, damages, liabilities, or expenses arising from:
• Your breach of these Terms
• Your misuse of the Website
• Violation of applicable laws
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FORCE MAJEURE
The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:
• Natural disasters
• Pandemics
• Government restrictions
• Strikes
• Internet failures
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TERMINATION
The Company may terminate or suspend access to the Website without notice if you violate these Terms or applicable laws.
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GOVERNING LAW & JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in India.
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AMENDMENTS
The Company reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of the revised Terms.
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SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.
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CONTACT INFORMATION
For any questions, concerns, or legal notices, please contact:
Springmedx Pharma (opc) private limited.
Email: support@rootsplus.in
Website: www.rootsplus.in
