Privacy Policy
INTRODUCTION
Springmedx Pharma (opc) private limited .(“Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of users (“User”, “you”, “your”) who access or use our website rootsplus.in (“Website”, “Platform”, “Service”).
This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal data when you visit, browse, or make purchases through our Website. This Policy forms an integral part of the Terms & Conditions of the Website.
By accessing or using rootsplus.in, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Policy, please discontinue use of the Website immediately.
⸻
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to:
• Visitors browsing the Website
• Registered users
• Customers placing orders
• Individuals contacting us via email, phone, or contact forms
• Users interacting with advertisements, promotions, or campaigns
This Policy applies only to information collected through rootsplus.in and does not apply to third-party websites, platforms, or services linked from our Website.
⸻
LEGAL COMPLIANCE
This Privacy Policy is governed by and compliant with:
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Applicable rules, regulations, and guidelines issued by Indian regulatory authorities
⸻
INFORMATION WE COLLECT
4.1 Personal Information
We may collect the following personal information:
• Full name
• Gender
• Date of birth / age (where legally required)
• Email address
• Mobile phone number
• Billing and shipping address
• Government-issued identification (only if legally required)
⸻
4.2 Sensitive Personal Data
In accordance with Indian law, sensitive personal data may include:
• Health-related information voluntarily provided
• Medical conditions or concerns shared for product suitability
• Prescription details (if required for certain pharmaceutical products)
Such data is collected only when necessary and handled with strict confidentiality.
⸻
4.3 Financial & Transactional Information
• Order details
• Payment transaction references
• Purchase history
Important: We do not store your debit card, credit card, UPI, or net banking credentials. All payment processing is handled by secure third-party payment gateways.
⸻
4.4 Technical & Usage Information
• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of access
• Pages visited and interaction data
⸻
4.5 Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Improve website performance
• Remember user preferences
• Analyze traffic and user behavior
• Run marketing and advertising campaigns
You may disable cookies via your browser settings; however, certain features of the Website may not function properly.
⸻
5. PURPOSE OF DATA COLLECTION
We collect and use your information for the following purposes:
• Processing and fulfilling orders
• Delivering Hair care and skincare products
• Customer support and grievance redressal
• Identity verification (where required)
• Improving website functionality and user experience
• Sending order confirmations, updates, and service notifications
• Marketing, promotions, and newsletters (with consent)
• Legal compliance and regulatory obligations
• Fraud detection and prevention
⸻
6. CONSENT
By using our Website and providing your information, you expressly consent to:
• Collection and processing of your personal data
• Storage and use of data as described in this Policy
• Communication via email, SMS, WhatsApp, or phone for transactional and promotional purposes
You may withdraw consent at any time by contacting us; however, withdrawal may affect your ability to use certain services.
⸻
7. DISCLOSURE OF INFORMATION
We do not sell, rent, or trade your personal data. However, we may share information with:
7.1 Service Providers
• Payment gateway providers
• Logistics and delivery partners
• IT service providers
• Customer support tools
Such parties are contractually bound to maintain confidentiality and data security.
⸻
7.2 Legal & Regulatory Authorities
We may disclose information:
• When required by law
• In response to court orders, subpoenas, or government requests
• To enforce legal rights or prevent fraud
⸻
7.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity, subject to applicable laws.
⸻
8. DATA RETENTION
We retain personal data only for as long as necessary to:
• Fulfill the purpose for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
After the retention period, data is securely deleted or anonymized.
⸻
9. DATA SECURITY MEASURES
We implement reasonable and appropriate security practices, including:
• SSL encryption
• Secure servers and firewalls
• Restricted access to personal data
• Regular security audits
Despite our efforts, no method of transmission over the internet is completely secure. Users share information at their own risk.
⸻
10. USER RIGHTS
You have the right to:
• Access your personal data
• Request correction or update
• Request deletion (subject to legal obligations)
• Withdraw consent
• Opt-out of marketing communications
Requests can be made by contacting us at the details provided below.
⸻
11. CHILDREN’S PRIVACY
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately.
⸻
12. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are advised to review their privacy policies independently.
⸻
13. ADVERTISING & ANALYTICS
We may use third-party tools such as analytics and advertising platforms to understand user behavior and deliver targeted advertisements. These platforms may use cookies and similar technologies governed by their own privacy policies.
⸻
14. LIMITATION OF LIABILITY
Springmedx Pharma (opc) private limited . shall not be liable for:
• Any indirect, incidental, or consequential damages
• Unauthorized access beyond our reasonable control
• User negligence in safeguarding account credentials
⸻
15. INDEMNIFICATION
Users agree to indemnify and hold harmless Springmedx Pharma (opc) private limited . from any claims, damages, or losses arising due to violation of this Privacy Policy or misuse of the Website.
⸻
16. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify, amend, or update this Privacy Policy at any time without prior notice. Updated versions will be posted on the Website with revised effective dates.
Continued use of the Website constitutes acceptance of the updated Policy.
⸻
17. GOVERNING LAW & JURISDICTION
This Privacy Policy shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction over any disputes arising under this Policy.
⸻
18. CONTACT INFORMATION
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Springmedx Pharma (opc) private limited .
Email: support@rootsplus.in
Website: www.rootsplus.in
